TeenModelsLive does not issue refunds unless there are circumstances for
which we feel a refund is merited. These may be things like great dissatisfaction
with a Performer's Private Show or TeenModelsLive not working properly
for some reason. In cases like these we will issue refunds in the form
of TeenModelsLive Credit or credit card credit on a case by case basis.
Things such as other complaints the model has received or other customer
comments will be taken into consideration. If any dissatisfaction arises
as a result of a user's experience with an independent performer who uses
TeenModelsLive software to host video chat rooms and it can be confirmed
by log files a refund will be issued in the form of TeenModelsLive Credits
that can be used with other performers.
In the event that a transaction is refunded by credit card credit, ALL
refunds will be made by crediting the credit card that was used to make
the original purchase. Please note that only full purchased packages can
be refunded. In case You experience problems regarding a Private performance
or of other nature You may contact our Customer Service department - either
by sending an e-mail or visiting our Online Support Chatroom - within
24 hours. Complaints received in excess of 24 hours are not subject to
deliberation.
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